Coronavirus Information

Information about the Covid-19 outbreak

On this site we will keep you informed about the latest developments regarding the Covid-19 outbreak. The current situation in Switzerland was considered by the Swiss Federal Government to be an “extraordinary situation”. In order to contain the spread of the disease various measurements were taken both with regards to individuals as well as organisations and institutions.


Hotel bookings

As of today, the majority of Switzerland’s hotels plan to remain open. We are in constant contact with our partner hotels and continuously updating availabilities on our website. In view of the rapidly changing situation, when making bookings at short notice we recommend that you visit the relevant hotel’s website or phone to check on its current status. In addition to this, please note that access to hotel amenities (restaurant, spa, swimming pool, etc.) may be severely restricted.


Cancellations

Our partnering hotels have different cancellation policies which are stipulated in each booking confirmation. In case you would like to cancel an existing booking, please contact the hotel directly. In case of difficulties or problems we are there to assist you.


Service hours of Hotelcard

Hotelcard is fully complying with the guidance of the Federal Government and is taking its social responsibility serious to prevent the further spread of the disease. Accordingly, all our employees are working from home with immediate effect. We are however still open and will answer your emails and phone requests during the following hours: 


Monday to Thursday: 09:00-12:00, 14:00-17:00 

Friday: 09:00-12:00, 14:00-16:00 

Saturday / Sunday: closed 


Recommendation made by the Swiss Federal Council

To curb the spread of corona virus it is highly recommended that you stay at home until further notice and do not travel, particularly if you are classified as being in a high-risk group or are aged over 65. Should, despite this, you need to stay in a hotel for personal or business-related reasons, then you are requested to comply with the prescribed recommendations. They are intended to protect you from becoming infected with corona virus. The help of every single person is currently required to curb the spread of corona virus and avoid putting too much strain on the health system.


Please stick to these guidelines of the Swiss Federal Government and take care of yourself!

The Hotelcard Team will use the coming weeks to work on further improvements to our product for the benefit of you and all other members. Together with our 600 partnering hotels we are looking forward to hopefully offering you soon again unforgettable hotel stays and experiences at affordable prices. We thank you for your loyalty and wish you a lot of energy, endurance and maybe one or the other nice moment in the weeks to come.


Your Hotelcard Team