Q&A’s
Is Hotelcard a subscription?
Yes, in contrast to other online booking portals, Hotelcard is financed exclusively by its members. The annual membership fee is usually amortized after 1-2 nights, after that our members save for every stay
Can the membership be cancelled at any time?
Yes, the membership can be cancelled at any time up to 14 days before the end of the subscription, otherwise the membership is automatically renewed at CHF 99 per year. We will remind you by e-mail ahead of time about the upcoming automatic renewal of your subscription.
When can I start using Hotelcard?
Directly after registration you will receive a confirmation e-mail and can start booking hotels at member-only conditions immediately. You will find the Hotelcard in digital form in your user profile.
Can I book as often as I like at member-rates?
Yes, you may book as many hotel stays as you wish. Our hotels are looking forward to welcoming you! However, only a maximum of 3 consecutive nights per booking are possible with up to 50% discount. After that 10% discount applies (if available)
Do you have any questions?
Then simply give us a call on +41 (0)848 711 717 or email us at office@hotelcard.com.
Q&A’s
What will the gift recipient get if I choose Hotelcard as a gift?
The gift recipient receives a 2-in-1 gift package in a nice layout including a gift envelope: The gift pack contains a Hotelcard with the name of the recipient printed on it (valid for 6 or 12 months) and a Hotel Voucher (value CHF 50.- or higher). The Hotel Voucher is accepted by all Hotelcard partner hotels as a means of payment and can be used during hotel checkout.
Does the Hotelcard subscription renew automatically?
No, after the expiry date (6 or 12 months) the membership is not automatically renewed and expires.
As of when is the Hotelcard and the Hotel Voucher valid and until when?
The start of validity (here: date of issue) can be freely chosen by the buyer. The Hotelcard membership remains valid for 6 or 12 months respectively. Booking and staying in hotels with up to 50% discount is only possible during this period. The Hotel Voucher however remains valid for 2 years from the date of issue.
Can the Hotel Voucher still be used after the expiry of the hotel card?
Yes, hotels will still accept hotel vouchers after the expiry of the Hotelcard membership. However, in this case, it is no longer possible to stay overnight with a Hotelcard membership discount of up to 50%. The regular room rates of the hotel apply.
Which services can be paid with the Hotel Voucher
All hotel services offered (accommodation, meals, services) can be paid for with a Hotel Voucher. Partial redemption is possible. However, the voucher can only be redeemed in combination with a booked overnight stay in a hotel.
Where is the Hotelcard gift sent to and how long does the delivery take?
The gift including an extra envelope will be sent to the specified delivery address together with the payment confirmation. Delivery is usually made by Swiss A-Post within 3 working days.
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